Frequently Asked Questions

What are the major differences between I’m InTouch Desktop Edition and I’m InTouch Corporate Server Edition?

What can I do with I’m InTouch CSE?

Workforce Mobility

I'm InTouch Corporate Server Edition (CSE) uses screen sharing technology to present your office PC and all business applications running on it to you. From virtually anywhere, using your home PC, Internet kiosk or hotel business center PC, employees can login and remotely control their office PC to remain productive. The I'm InTouch Corporate Server gateway securely deploys behind your firewall or within your DMZ to meet corporate security policies and is sold as a one-time purchase, based on the number of PC's that you require remote access to.

Remote Technical Support/Helpdesk Tool

I'm InTouch Corporate Server Edition (CSE) uses screen sharing technology to present any PC and all business applications running on it to technical support personnel. The solution provides un-attended access to any PC or server that has the enabling software pre-installed on it and that is turned on and registered with the I'm InTouch Corporate Server Edition gateway server. PC's registered to the system can be operating on the internal LAN or can be those on the public internet - at branch offices, employees homes or customers premises located anywhere in the world.

Reseller / System Integrators Solution

I'm InTouch Corporate Server Edition (CSE) meets a variety of reseller customer and market needs. It can be sold outright to customers to satisfy their workforce and technical support needs. Alternatively resellers can grow monthly service revenues by purchasing and deploying I'm InTouch CSE within their own business to provide managed remote support and/or workforce mobility services to their customers. I'm InTouch CSE provides an easy to use and secure solution that allows them the flexibility to provide a variety of services to their customer base through a single technology platform that they manage and operate from their business premises or data center. The solution provides un-attended access to any PC or server in the world that has the enabling software pre-installed on it and that is turned on and registered across the Internet with the I'm InTouch CSE gateway server. The service portfolio could include remote management services for remote monitoring of customer's servers and PC's. Another service option is to market a remote access/workforce mobility service to customers and charge a monthly remote access service fee. I'm InTouch allows for easy central management to add, delete and manage user accounts. It keeps technology costs low and margins high.

---

What are the System Requirements for I’m InTouch CSE?

Server Requirements

Workstation (Host) System Requirements

• Internet connected Windows 98 Second Edition, 2000 Professional, ME, XP, 2003 Server or Vista
• Minimum Pentium 233 with 32 MB of RAM
• Outlook Express 5.0 + or Outlook 2000+ and POP3 or Exchange email client for wireless email access
• 30M free disk space

---

Remote Access Devices & Browsers

* Note - these devices and browsers have been tested by 01 Communique. Other wireless devices & browsers may also work with I’m InTouch.

For more information, download our Technology White Paper

---

What are the Security Features of I’m InTouch CSE?

System Architecture Security Features

• SSL 128-bit end-to-end data encryption used during all sessions
• gateway server deployed on business premise within DMZ or behind firewall
• uses standard firewall ports 80 & 443 only
• no remote session data stored on the gateway server
• end-to-end authentication and dual passwords required for login
• remote access session time-out after defined period of inactivity
• retains OS-level access controls already in place on the users office PC
• passwords safely stored at users PC rather than at the gateway server
• unique session keys and authentication avoid any risk of the remote session moving to another PC on the network
• option for mandatory client authentication requiring a digital client browser certificate
• remote session log-in history recorded
• multiple failed log-in attempts will result in lock-out

---

Administrator Features

• centralized administration and user management to add, remove and manage users
• usage reports for all users by date range
• grant or deny users access to specific features
• user level day/time access restrictions
• user level file access restrictions
• assign Wake-Up functionality to remotely power on shut down PCs

---

Downloads

View The I'm InTouch Corporate Server Security Whitepaper

How would I deploy and get started using I’m InTouch?

• Install the I’m InTouch Corporate Server software onto a server machine behind your firewall or within your DMZ
  • optimized Linux OS installation included
• Create user accounts on the system
• Load the I’m InTouch enabling software onto the PC’s and server machines that will need to be remotely accessed. The software runs as a service waiting for remote access requests that are passed to it from the gateway server and prompts the user for a password before starting to process requests.
• As an authorized user granted remote access privileges, login to your office PC from any device with an Internet browser, with no requirement for software to be pre-configured on the device you are logging in from.
  • The login occurs by accessing the I’m InTouch Corporate Server gateway through a defined company webpage that the system administrator defines during the install. The server then brokers a secure encrypted connection between the host and client computer and dynamically generates all web pages required for remote viewing.
• Remotely view and control your office PC - as if you were sitting at it.
  • the screen image of the host PC is transmitted and is updated as it changes using screen sharing technology
• System administration and reports are managed using the I’m InTouch CSE admin tools interface. These tools can be accessed through the local CSE server console and via remote administration access.

---

How can I try I’m InTouch CSE

Experience first-hand how easily you can remotely view and control your PC by downloading and installing a free 30 day trial version of I’m InTouch onto the PC you wish to remotely access. This full function trial replicates the I’m InTouch experience with the exception that we host the I’m InTouch Corporate Server Edition (CSE) gateway in our data center and you do not have access to the CSE system administration tools.

Resellers - join our Reseller Partner Program or contact us for more information at sales@01com.com
Phone: (800) 668-2185 North America or (905) 795-2888 International Calls